Mr. C
Department certification
Department assessments
Professional scenario exams for each operating department. Every attempt randomizes question order and answer choices. Certification requires 90% (Five-Star bar). Use Gaps & export for attempt CSVs.
Forbes rating benchmarks
Property self-audit projects a band from composite score. Staff tests always certify at Five-Star.
Five-Star
House readiness target: outstanding, highly customized service and top-tier facilities.
Assessment pass mark
Four-Star
House readiness target: exceptional service and facilities with fewer high-impact misses.
Recommended
House readiness target: excellent service and facilities; short of star-level consistency.
House certification progress
Modules with ≥1 passing attempt (≥90%)
0/25
0 total attempts on this device
Showing 25 of 25 · sorted: open first, then lowest best score
Reservation & Pre-Arrival Staff Assessment
Reservations / Front Office
10 questions · pass ≥ 90% · shuffled each attempt
Arrival Service Staff Assessment
Front Office / Bell / Valet
10 questions · pass ≥ 90% · shuffled each attempt
Departure Service Staff Assessment
Front Office / Bell / Valet
10 questions · pass ≥ 90% · shuffled each attempt
Concierge & Guest Services Assessment
Guest Services / Concierge
10 questions · pass ≥ 90% · shuffled each attempt
Digital Services Assessment
Revenue / Marketing / IT
10 questions · pass ≥ 90% · shuffled each attempt
Guest Room Product Assessment
Rooms / Engineering
10 questions · pass ≥ 90% · shuffled each attempt
Daily Housekeeping Assessment
Housekeeping
10 questions · pass ≥ 90% · shuffled each attempt
Evening / Turndown Assessment
Housekeeping
10 questions · pass ≥ 90% · shuffled each attempt
Guest Request Fulfillment Assessment
Guest Services / Housekeeping / Engineering
10 questions · pass ≥ 90% · shuffled each attempt
Public Areas Assessment
Front Office / Engineering / Housekeeping
10 questions · pass ≥ 90% · shuffled each attempt
Restaurant Dining Assessment
Food & Beverage
10 questions · pass ≥ 90% · shuffled each attempt
Bar & Lounge Assessment
Food & Beverage
10 questions · pass ≥ 90% · shuffled each attempt
In-Room Dining Assessment
Food & Beverage
10 questions · pass ≥ 90% · shuffled each attempt
Breakfast Service Assessment
Food & Beverage
10 questions · pass ≥ 90% · shuffled each attempt
Fitness Center Assessment
Wellness / Recreation
10 questions · pass ≥ 90% · shuffled each attempt
Pool & Recreation Assessment
Recreation / F&B Pool
10 questions · pass ≥ 90% · shuffled each attempt
Spa Experience Assessment
Spa / Wellness
10 questions · pass ≥ 90% · shuffled each attempt
Engineering & Maintenance Assessment
Engineering
10 questions · pass ≥ 90% · shuffled each attempt
Laundry & Valet Assessment
Housekeeping / Laundry
10 questions · pass ≥ 90% · shuffled each attempt
Meetings & Events Assessment
Events / Catering
10 questions · pass ≥ 90% · shuffled each attempt
Leadership & MOD Assessment
Leadership / Front Office
10 questions · pass ≥ 90% · shuffled each attempt
Wellness & Sustainability Assessment
Cross-Property / Leadership
10 questions · pass ≥ 90% · shuffled each attempt
Service Culture Assessment
All Departments / HR
10 questions · pass ≥ 90% · shuffled each attempt
Ethics & Professional Integrity Assessment
All Departments / Leadership / HR
10 questions · pass ≥ 90% · shuffled each attempt
Verbiage & Professional Communication Assessment
All Departments / Guest-Facing Teams
10 questions · pass ≥ 90% · shuffled each attempt