HKE-01
Service
High impact
Evening service is provided automatically (or clearly offered per brand policy).
Sense of Luxury
All modules
Housekeeping Evening Service
Housekeeping · In-Stay
Turndown / evening service between 5:00–9:30 p.m. (local timing standards).
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)8 standards
0 pass
0 fail
8 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Evening / Turndown Execution
Bedding, bathroom refresh, and thoughtful extras.
8 standards shown
HKE-02
Service
Evening service is timely, convenient, and discreet so the guest does not feel disturbed.
Guest Comfort & Convenience
HKE-03
Service
During evening service, bedding is neatly prepared.
Technical Execution, Skill & Knowledge
HKE-04
Service
Bathroom is refreshed; fresh linens provided as needed.
Cleanliness & Condition
HKE-05
Service
Thoughtful extras are present (water, treats, notes, or equivalent brand amenity).
Sense of Luxury
HKE-06
Service
If guest opts into an environmental preference program, requests are honored.
Technical Execution, Skill & Knowledge
HKE-07
Service
Lighting and ambiance are set for evening comfort.
Guest Comfort & Convenience
HKE-08
Service
High impact
Do-not-disturb preferences are strictly honored.
Courtesy & Manners