Mr. C
Staff & quarterly training
Staff & quarterly progress
Select your name and department, complete required assessments and scripts each quarter, and study from the modules and resources listed here. Pass mark for assessments is 90%.
Who is training on this device?
User progress & history
Look up any staff member by name — assessments, scripts, quarterly status, and full timeline.
People on this device
- No names yet. Complete an assessment or script with a staff name to start history.
Modules for All staff (orientation track)
Study standards, then take the department assessment (pass ≥90%).
Resources for All staff (orientation track)
Scripts, scenarios, checklists, and Forbes methodology docs.
How Forbes Travel Guide Evaluates Hotels
Methodology · Anonymous multi-night stays, objective standards, and why service dominates the score.
6 minStar Thresholds & What They Mean
Scoring · Recommended vs Four-Star vs Five-Star bands — and why staff tests pass at 90%.
5 minThe Ten Classifications Explained
Methodology · How FTG labels each standard — from Efficiency to Sense of Luxury.
5 minHow to Prepare for Department Assessments
Training · Staff study path for the 10-question, 90% pass tests with randomized items.
4 minScenario: The Quiet Inspector Night
Scenarios · Multi-touch journey that typically appears in an anonymous evaluation stay.
7 minUsing This App's Score vs Official FTG Score
Scoring · How to upload your latest official result and interpret self-audit projection against 72/82/90.
4 minStaff FAQ: Forbes at Mr C
Methodology · Common questions from line staff during readiness training.
4 minThinking Like an Inspector
Training · What anonymous evaluators notice first — and how to train for objectivity under pressure.
6 minFive-Star Language Bank
Training · Approved phrases, avoid-list language, and tone notes for Mr C Coconut Grove.
5 minPreference Cascade: Making Personalization Travel
Training · How pre-arrival notes must reach FO, HK, F&B, Concierge, and Engineering.
5 minWeekly Timing Drill Curriculum
Training · A one-week rotation of stopwatch drills mapped to FTG efficiency standards.
4 minManager Coaching Guide for Department Assessments
Training · How leaders run the 10-question, 90% pass assessments and retrain misses.
6 minSilent Service & Body Language Standards
Training · Nonverbal cues inspectors read as clearly as scripts.
4 minIn-House Mystery Guest Week Plan
Scenarios · A structured internal evaluation week that mirrors multi-night FTG journeys.
7 minFour-Star vs Five-Star Service: The Difference
Methodology · Side-by-side behaviors that separate exceptional from outstanding.
5 minEthics Under Forbes Travel Guide Standards
Ethics · How honesty, privacy, fairness, and accountability map to FTG service classifications and star outcomes.
7 minGuest Privacy & Discretion Playbook
Ethics · Room numbers, VIP status, callers, media, and special occasions — what staff may never disclose.
5 minHonest Selling & Rate Integrity
Ethics · How reservations and sales speak truthfully about inventory, views, and inclusions.
5 minEthics Scenarios for Shift Training
Ethics · Eight roleplay dilemmas with Forbes-aligned preferred actions.
8 minForbes-Aligned Verbiage Master Guide
Communication · Preferred language, avoid list, tone by venue, and name-use rules for Five-Star communication.
8 minDifficult Conversations: Billing, “No,” and Recovery Language
Communication · Scripts for saying no graciously, resolving complaints, and reviewing folios without friction.
6 minDeep Dive: Forbes Service Classifications
Methodology · Expanded definitions of Efficiency, Technical Execution, Graciousness, Courtesy, and Appearance with examples.
9 minDeep Dive: Facility, Wellness & Sense of Luxury
Methodology · How Cleanliness, Comfort, Wellness, F&B Quality, and Sense of Luxury are evaluated on property.
8 minUnderstanding Composite Scores & Star Bands
Scoring · How pass rates translate to Recommended, Four-Star, and Five-Star readiness planning.
5 min
House roster · Q3 2026 (Jul–Sep)
Staff who have trained on this device
No roster entries yet.
How quarterly requirements work
- Every staff member is assigned a department track.
- Each quarter they must pass all required department assessments (90%) and complete all required situation scripts.
- Modules, resources, and user progress live under Staff & quarterly.
- Progress is stored on this browser device; export CSV for HR/training files.
- Use the same full name on assessments and here so records match.