Ethics Scenarios for Shift Training
Eight roleplay dilemmas with Forbes-aligned preferred actions.
1. Friend at the desk asks for a celebrity guest’s room
Preferred: Protect privacy; offer message option; alert MOD if pressure continues.
2. Guest offers cash to skip the line
Preferred: Decline gracefully; manage the queue elegantly; never sell queue position.
3. Colleague posts a guest photo on personal social
Preferred: Intervene; request removal; report per policy; train on consent.
4. Undercharge discovered after guest leaves
Preferred: Follow property policy with integrity — document; leadership decides outreach; never “make up” charges later.
5. Guest asks you to lie to a spouse about whereabouts
Preferred: Do not become part of deception that creates safety risk; involve MOD; protect privacy of all parties carefully.
6. Vendor offers gift for recommending their transfer service
Preferred: Decline personal kickbacks; use approved partners; disclose per policy.
7. Dirty room; guest present; manager wants blame on HK publicly
Preferred: Own recovery for the guest; coach privately later.
8. Safety trip hazard in corridor before a VIP arrival walk-through
Preferred: Fix/barrier immediately; delay optics if needed; document.
Debrief each scenario with: Which classification? What star risk? What language to use?
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.