Five-Star Language Bank

Preferred openings

• "Good morning, Mr C Coconut Grove, this is [Name]. How may I care for you?"

• "Welcome to Mr C — I'm [Name]. May I assist with your bags?"

• "Certainly — I'll take care of that right away."

Preferred closes

• "It was a pleasure, [Name]. We look forward to welcoming you back to the Grove."

• "Is there anything else I may arrange before you leave?"

Avoid

• "No problem" / "No worries" → use "My pleasure" or "Certainly"

• "You guys" → use "you" or names

• "Yeah" / "Yep" → "Yes" / "Of course"

• "I don't know" without ownership → "I'll find out immediately and return to you"

• Internal jargon, room codes, or peer names used critically in guest earshot