How to Prepare for Department Assessments

Format

• 10 scenario questions per department module

• Answer choices and question order are randomized each attempt

• Pass requires 90% (9 of 10 correct)

• Immediate review with explanations after submit

Study path (45–60 minutes)

1. Read the module standards (especially high-impact flags)

2. Open one related resource (script or scenario)

3. Memorize critical timings for your department

4. Know the house benchmarks: Recommended ≥72%, Four-Star ≥82%, Five-Star ≥90%

5. Take the assessment; review misses; retake if needed

Tips

• Read every option — distractors sound plausible

• Choose the standard, not the workaround

• When two answers feel right, pick the one that is proactive, accurate, and guest-first