Understanding Composite Scores & Star Bands
How pass rates translate to Recommended, Four-Star, and Five-Star readiness planning.
Bands used in this application
• **Five-Star ≥ 90%** — outstanding, highly customized
• **Four-Star ≥ 82%** — exceptional with fewer high-impact misses
• **Recommended ≥ 72%** — excellent but not star-level consistency
• **Below Recommended** — too many objective misses
Staff assessments
10 questions, pass at 90% (9 correct), randomized order and options — train to the Five-Star bar.
Self-audit
Mark Pass/Fail/N/A on standards; projection uses applicable pass rate. High-impact fails deserve weekly leadership focus.
Official vs self-audit
Upload the latest official letter under Score baseline. Self-audit is a training tool — only Forbes Travel Guide awards official ratings through independent inspection.
Service weighting reminder
Even perfect facilities cannot fully compensate for cold, inaccurate, or slow service.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.