Library
Training
4 min
Weekly Timing Drill Curriculum
A one-week rotation of stopwatch drills mapped to FTG efficiency standards.
efficiency
drills
training
Monday — Phone
Mystery calls: answer ≤3 rings; hold check-back <30s; close with property ID and guest name when known.
Tuesday — Arrival
Mock check-in chain: curbside offer → registration ≤5 min → luggage ≤10 min → key works first try.
Wednesday — Requests
Random in-room request; stopwatch to door ≤10 min; elegant presentation required.
Thursday — F&B timing
Bar table order: first drink ≤5 min. IRD: quote time and meet it.
Friday — Departure
Checkout ≤5 min; folio offer; bags seamless; farewell by name.
Scoring
Pass the stopwatch and the grace test (tone, eye contact, no internal talk). Log fails in the module audit tool the same day.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.