POL-01
Facility
High impact
Pool water is crystal clear and properly maintained.
Cleanliness & Condition
All modules
Pool & Recreation
Recreation / F&B Pool · In-Stay
Pool deck, water quality, loungers, and poolside service.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)7 standards
0 pass
0 fail
7 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Pool Experience
Facility condition and service choreography.
7 standards shown
POL-02
Facility
Deck, loungers, and furniture are clean, aligned, and in excellent condition.
Cleanliness & Condition
POL-03
Service
Towels are abundant, plush, and elegantly presented.
Sense of Luxury
POL-04
Service
High impact
Poolside F&B service (if offered) is attentive and timely.
Efficiency
POL-05
Service
Staff proactively offers assistance with loungers, shade, or amenities.
Graciousness, Thoughtfulness & Personalized Service
POL-06
Facility
Safety equipment and signage are present and well-maintained without cluttering luxury aesthetic.
Guest Comfort & Convenience
POL-07
Facility
Pool environment reflects Coconut Grove leisure luxury.
Sense of Luxury
Mr C note: Tropical calm, Italian lounge sensibility, refined not resort-noisy.