SUS-01
Facility
Property demonstrates meaningful sustainability practices visible to the guest.
Wellness
All modules
Wellness & Sustainability
Cross-Property / Leadership · Cross-Cutting
Property commitments to wellness and sustainability that factor into final rating.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)6 standards
0 pass
0 fail
6 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Sustainable Operations
Environmental and wellness-forward practices.
6 standards shown
SUS-02
Service
Environmental preference programs (linen reuse, etc.) are honored accurately.
Technical Execution, Skill & Knowledge
SUS-03
Facility
Reduction of single-use plastics and paper is evident across touchpoints.
Wellness
SUS-04
Service
Wellness offerings (fitness, spa, dining nutrition) support guest well-being.
Wellness
SUS-05
Service
Staff can articulate the property's wellness and sustainability commitments.
Technical Execution, Skill & Knowledge
SUS-06
Facility
Water and energy conservation practices do not diminish guest comfort.
Guest Comfort & Convenience