HKD-01
Service
High impact
The bathroom floor is thoroughly cleaned.
Cleanliness & Condition
All modules
Housekeeping Daily Service
Housekeeping · In-Stay
Daily room service — the micro-details that win or lose stars.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)13 standards
0 pass
0 fail
13 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Bathroom Cleaning
Floor-to-fixture precision.
5 standards shown
HKD-02
Service
High impact
All bathroom fixtures are thoroughly cleaned (no water spots).
Cleanliness & Condition
HKD-03
Service
Bathroom appointments (mirrors, shelves, etc.) are spotless.
Cleanliness & Condition
HKD-04
Service
Toilet area is free of stains and odor; supplies are stocked.
Cleanliness & Condition
HKD-05
Service
All fresh bathroom linens are clean and in excellent condition.
Cleanliness & Condition
Bedroom & Living
Bed making, surfaces, floors, and amenity reset.
8 standards shown
HKD-06
Service
High impact
Bed is remade in a stylish, luxurious manner.
Sense of Luxury
HKD-07
Service
High impact
All horizontal surfaces are free of dust and fingerprints.
Cleanliness & Condition
HKD-08
Service
Floors, carpets, and under furniture are thoroughly cleaned.
Cleanliness & Condition
HKD-09
Service
Amenity placement follows brand standard with precise alignment.
Technical Execution, Skill & Knowledge
HKD-10
Service
Housekeeping refreshes the room without requiring a guest request when occupied service applies.
Guest Comfort & Convenience
HKD-11
Service
Staff wear clean, well-fitted uniforms and demonstrate personal care.
Staff Appearance
HKD-12
Service
Service is discreet; guest privacy is respected at all times.
Courtesy & Manners
HKD-13
Service
High impact
Guest belongings are never moved unnecessarily; personal items are respected.
Courtesy & Manners