PA-01
Facility
High impact
Lobby is spotless and continuously refreshed.
Cleanliness & Condition
All modules
Public Areas
Front Office / Engineering / Housekeeping · In-Stay
Lobby, corridors, elevators, restrooms — continuous sense of place.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)13 standards
0 pass
0 fail
13 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Lobby & Circulation
Public space condition and ambient experience.
13 standards shown
PA-02
Facility
Décor is elegant, cohesive, and aligned with sense of place.
Sense of Luxury
Mr C note: Italian luxury meets Coconut Grove tropical elegance.
PA-03
Facility
Lighting is warm and balanced; no flickering fixtures.
Guest Comfort & Convenience
PA-04
Facility
Scent is pleasant and subtle.
Sense of Luxury
PA-05
Facility
Music is curated and at an appropriate volume.
Guest Comfort & Convenience
PA-06
Facility
Architectural and interior design quality is notable in interest or execution.
Sense of Luxury
PA-07
Service
Staff politely acknowledges the guest when appropriate and reasonably possible.
Courtesy & Manners
PA-08
Service
Staff is highly articulate and avoids slang and excessive phrase-fragments.
Courtesy & Manners
PA-09
Service
Telephone conversations in public areas are calm and clear.
Guest Comfort & Convenience
PA-10
Facility
If hotel transportation is used, vehicles are clean and in excellent condition.
Cleanliness & Condition
PA-11
Facility
Exterior is immaculate: no litter, stains, or visible wear; landscaping manicured.
Cleanliness & Condition
PA-12
Facility
High impact
Public restrooms meet five-star cleanliness standards.
Cleanliness & Condition
PA-13
Facility
Elevators and corridors are spotless, well-lit, and free of odor.
Cleanliness & Condition