BL-01
Service
Staff is highly articulate and avoids slang and excessive phrase-fragments.
Courtesy & Manners
All modules
Bar & Lounge Service
Food & Beverage · In-Stay
Beverage program, presentation, and seamless lounge hospitality.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)8 standards
0 pass
0 fail
8 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Bar Service Standards
Greeting, timing, and beverage excellence.
8 standards shown
BL-02
Service
Staff exhibits genuine interest and concern for the guest.
Graciousness, Thoughtfulness & Personalized Service
BL-03
Service
High impact
First drinks are served within five minutes of ordering at a table.
Efficiency
BL-04
Service
Beverages are served at appropriate temperatures.
Food & Beverage Quality
BL-05
Service
High impact
Beverage program and presentation achieve luxury-level excellence.
Sense of Luxury
Mr C note: Italian aperitivo culture and Miami craft cocktail polish.
BL-06
Facility
Bar/lounge environment is immaculate and inviting.
Cleanliness & Condition
BL-07
Service
Glassware is spotless and appropriate to the beverage.
Cleanliness & Condition
BL-08
Service
Staff can recommend aperitivi, wines, and non-alcoholic options with confidence.
Technical Execution, Skill & Knowledge