SPA-01
Service
High impact
Spa booking process is seamless with confirmation of preferences and contraindications.
Technical Execution, Skill & Knowledge
All modules
Spa Experience
Spa / Wellness · In-Stay
Booking through treatment and locker rooms — Forbes spa-aligned standards.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)8 standards
0 pass
0 fail
8 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Treatment Journey
Booking, greeting, therapist skill, and closure.
4 standards shown
SPA-02
Service
Arrival greeting is calm, warm, and unhurried.
Courtesy & Manners
SPA-03
Service
High impact
Therapist demonstrates expert technical skill and personalization.
Technical Execution, Skill & Knowledge
SPA-04
Facility
High impact
Treatment room is pristine, quiet, and correctly prepared before guest entry.
Cleanliness & Condition
Spa Facilities
Locker rooms, wet areas, and retail.
4 standards shown
SPA-05
Facility
Robes, slippers, and linens are luxurious and immaculate.
Sense of Luxury
SPA-06
Service
Retail and product recommendations feel consultative, never pushy.
Graciousness, Thoughtfulness & Personalized Service
SPA-07
Facility
Locker rooms / public spa areas meet pristine cleanliness standards.
Cleanliness & Condition
SPA-08
Service
Post-treatment hydration and quiet recovery space are offered.
Wellness