GR-01
Service
High impact
Upon arrival, the room has an extremely fresh, comfortable atmosphere.
Wellness
All modules
Guest Room
Rooms / Engineering · In-Stay
The in-room product — comfort, technology, amenities, and sense of luxury.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)20 standards
0 pass
0 fail
20 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Room Arrival Impression
First impression when the door opens.
6 standards shown
GR-02
Facility
High impact
Room is perfectly clean: no dust, fingerprints, hair, or marks.
Cleanliness & Condition
GR-03
Facility
Design is refined with high-quality finishes and distinctive character.
Sense of Luxury
Mr C note: Italian-inspired interiors aligned with Mr C brand language.
GR-04
Facility
Temperature is comfortable upon entry; controls are intuitive.
Guest Comfort & Convenience
GR-05
Facility
Lighting is intuitive with multiple levels or scene options.
Guest Comfort & Convenience
GR-06
Facility
Amenities are arranged with impeccable attention to detail.
Sense of Luxury
Sleep & Comfort
Bed, linens, and sleep environment.
4 standards shown
GR-07
Facility
The bed is clean and in excellent condition.
Cleanliness & Condition
GR-08
Facility
High impact
Bed linens are high quality and made of natural materials.
Sense of Luxury
GR-09
Facility
Room promotes good sleep, including effective blackout functionality.
Wellness
GR-10
Facility
Pillows and mattress support offer luxury-level comfort choices.
Guest Comfort & Convenience
Bathroom Product
Fixtures, water, towels, and amenities.
5 standards shown
GR-11
Facility
High impact
Bathroom is spotless: no water spots, mold, residue, or odor.
Cleanliness & Condition
GR-12
Facility
Fixtures are high-end and in perfect working order.
Cleanliness & Condition
GR-13
Facility
Towels are plush, abundant, and in excellent condition.
Sense of Luxury
GR-14
Facility
Amenities are luxurious, well-presented, and complete.
Sense of Luxury
GR-15
Facility
High impact
Hot water and pressure are stable and immediate.
Guest Comfort & Convenience
Technology & Storage
Closets, hangers, power, connectivity.
5 standards shown
GR-16
Facility
Appropriate number and types of hangers are available.
Guest Comfort & Convenience
GR-17
Facility
Power outlets, USB/charging, and connectivity work reliably.
Technical Execution, Skill & Knowledge
GR-18
Facility
In-room technology (TV, climate, phone) is modern and intuitive.
Sense of Luxury
GR-19
Facility
Minibar / refreshment offerings are stocked, labeled, and pristine when provided.
Food & Beverage Quality
GR-20
Facility
Safe, iron/board, and practical storage function properly.
Guest Comfort & Convenience