HD-01
Service
High impact
Restaurant greeting is immediate and gracious.
Courtesy & Manners
All modules
Hotel Dining
Food & Beverage · In-Stay
Restaurant greeting through dessert — service, cuisine, and pace.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)16 standards
0 pass
0 fail
16 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Host & Greeting
Arrival and seating experience.
4 standards shown
HD-02
Service
Host uses name or recognizes repeat guest where possible.
Graciousness, Thoughtfulness & Personalized Service
HD-03
Service
If waiting is required, an estimated wait time is quoted.
Efficiency
HD-04
Service
Staff exhibits a genuine sense of interest and concern for the guest.
Graciousness, Thoughtfulness & Personalized Service
Table Service & Knowledge
Order-taking, pacing, and beverage service.
7 standards shown
HD-05
Service
High impact
Before taking the order, staff inquires about dietary restrictions, preferences, or allergies — or proactively acknowledges those already known.
Wellness
HD-06
Service
Menu, food, and beverage descriptions are knowledgeable and confident.
Technical Execution, Skill & Knowledge
HD-07
Service
Service pace is adjusted to guest preference (business vs leisure).
Guest Comfort & Convenience
HD-08
Service
Wine/beverage service is knowledgeable and polished.
Technical Execution, Skill & Knowledge
HD-09
Service
If dietary restrictions require dish modification, staff acknowledges them when serving.
Wellness
HD-10
Service
High impact
Staff anticipates needs (napkins, condiments, water) before being asked.
Graciousness, Thoughtfulness & Personalized Service
HD-15
Service
Courses are correctly timed; plates are cleared with appropriate discretion.
Efficiency
Food Quality & Presentation
Cuisine excellence and facility refinement.
5 standards shown
HD-11
Service
High impact
Foods and beverages are fresh and use high-quality ingredients.
Wellness
HD-12
Service
High impact
Cuisine quality — execution, flavor, and presentation — is at luxury level.
Food & Beverage Quality
HD-13
Facility
Single-use plastics are minimized or eliminated where feasible.
Wellness
HD-14
Facility
Dining room design supports a strong sense of place and luxury.
Sense of Luxury
HD-16
Service
Check presentation and payment process are polished and accurate.
Technical Execution, Skill & Knowledge