IRD-01
Service
High impact
Order is taken courteously with accurate read-back of items and special requests.
Technical Execution, Skill & Knowledge
All modules
In-Room Dining
Food & Beverage · In-Stay
Order-taking through tray removal — luxury service inside the guest room.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)10 standards
0 pass
0 fail
10 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Order Taking
Phone/app order professionalism.
4 standards shown
IRD-02
Service
High impact
Estimated delivery time is quoted and met.
Efficiency
IRD-03
Service
Dietary needs are captured and confirmed.
Wellness
IRD-04
Service
Menu knowledge enables confident recommendations.
Technical Execution, Skill & Knowledge
Delivery & Presentation
Tray/table setup, service demeanor, removal.
6 standards shown
IRD-05
Service
High impact
Food arrives at correct temperature with elegant presentation.
Food & Beverage Quality
IRD-06
Service
Service is discreet and professional inside the room.
Courtesy & Manners
IRD-07
Service
Table setup is complete (utensils, condiments, linens) without missing pieces.
Guest Comfort & Convenience
IRD-08
Service
Tray/table removal is timely when requested or per standard pickup.
Efficiency
IRD-09
Service
Billing is accurate and discreet.
Technical Execution, Skill & Knowledge
IRD-10
Service
Overnight / early-morning offerings maintain the same quality standard.
Food & Beverage Quality