ENG-01
Service
High impact
In-room engineering issues are acknowledged within 10 minutes and resolved promptly.
Efficiency
All modules
Engineering & Maintenance
Engineering · Cross-Cutting
Silent excellence — nothing broken, delayed, or unfinished in the guest path.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)7 standards
0 pass
0 fail
7 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Response & Closure
Work orders, urgency, and guest communication.
4 standards shown
ENG-02
Service
High impact
Guest is kept informed if parts or longer repairs are required; temporary comfort is provided.
Graciousness, Thoughtfulness & Personalized Service
ENG-03
Service
Technicians are professional, clean, and respectful of guest privacy and belongings.
Staff Appearance
ENG-04
Service
Work is completed thoroughly; no repeat visits for the same unresolved issue.
Technical Execution, Skill & Knowledge
Preventive Condition
Proactive facility integrity.
3 standards shown
ENG-05
Facility
High impact
No visible deferred maintenance in guest-facing spaces (paint, hardware, lighting, HVAC noise).
Cleanliness & Condition
ENG-06
Facility
High impact
Climate control, hot water, and elevators perform consistently property-wide.
Guest Comfort & Convenience
ENG-07
Facility
Night-time noise from equipment or repair is prevented or mitigated.
Wellness