GSR-01
Service
High impact
Staff arrives to the room within 10 minutes unless advised otherwise.
Efficiency
All modules
Guest Service Request
Guest Services / Housekeeping / Engineering · In-Stay
In-room requests — speed, presentation, and quality of fulfillment.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)6 standards
0 pass
0 fail
6 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Request Fulfillment
Timing, presentation, and ownership.
6 standards shown
GSR-02
Service
Requested items delivered to the room are elegantly presented.
Sense of Luxury
GSR-03
Service
Items provided are high quality and meet the guest's needs.
Technical Execution, Skill & Knowledge
GSR-04
Service
Staff confirms satisfaction and closes the request loop.
Graciousness, Thoughtfulness & Personalized Service
GSR-05
Service
High impact
Engineering issues are acknowledged quickly and fixed with verified closure.
Efficiency
GSR-06
Service
High impact
If delay is unavoidable, guest is informed proactively with a realistic ETA.
Courtesy & Manners