LAV-01
Service
Laundry/valet pickup is available as advertised with clear turnaround times.
Guest Comfort & Convenience
All modules
Laundry & Valet
Housekeeping / Laundry · In-Stay
Same-day and overnight laundry/pressing — presentation and timing.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)5 standards
0 pass
0 fail
5 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Laundry Service Standards
Collection, processing, and return.
5 standards shown
LAV-02
Service
High impact
Garments are returned on time, correctly processed, and elegantly presented.
Technical Execution, Skill & Knowledge
LAV-03
Service
Special care instructions (delicate, express) are followed accurately.
Technical Execution, Skill & Knowledge
LAV-04
Service
Charges are accurate and communicated if requested in advance.
Technical Execution, Skill & Knowledge
LAV-05
Service
Hangers, covers, and packaging meet luxury presentation standards.
Sense of Luxury