DEP-01
Service
High impact
Checkout process is completed within five minutes.
Efficiency
All modules
Departure Service
Front Office / Bell / Valet · Departure
The memory lock — billing accuracy, luggage, transport, and farewell.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)10 standards
0 pass
0 fail
10 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Checkout & Folio
Efficient, error-free departure processing.
6 standards shown
DEP-02
Service
Guest is invited to review their folio, digitally or printed, prior to processing.
Guest Comfort & Convenience
DEP-03
Service
High impact
Billing is accurate with no unresolved surprises.
Technical Execution, Skill & Knowledge
DEP-04
Service
Staff proactively inquires about transportation needs.
Graciousness, Thoughtfulness & Personalized Service
DEP-05
Service
High impact
Departure concludes with a warm, personalized farewell.
Courtesy & Manners
DEP-09
Service
Express or mobile checkout options work reliably when offered.
Efficiency
Luggage & Exit
Seamless luggage recovery and exit experience.
4 standards shown
DEP-06
Service
High impact
Luggage service is secure and seamless; guest does not need to identify or prompt for luggage once collected.
Efficiency
DEP-07
Service
Vehicle handoff (valet/taxi/transfer) is coordinated without guest friction.
Guest Comfort & Convenience
DEP-08
Service
Post-stay follow-up opportunity is noted for meaningful personalization.
Graciousness, Thoughtfulness & Personalized Service
DEP-10
Service
Any remaining guest property is secured and returned with clear communication.
Technical Execution, Skill & Knowledge