ME-01
Service
High impact
Event details (BEO) are confirmed accurately before the event day.
Technical Execution, Skill & Knowledge
All modules
Meetings & Events
Events / Catering · In-Stay
Group and social events — setup accuracy, F&B, and seamless day-of execution.
Department assessment
10 questions · pass ≥ 90% (Five-Star bar · need 9 correct)7 standards
0 pass
0 fail
7 pending
Tip: filter to high-impact or fails first for faster coaching walks.
Planning & Setup
BEO accuracy and room readiness.
3 standards shown
ME-02
Facility
High impact
Meeting/event space is set correctly, clean, and climate-comfortable before guest arrival.
Cleanliness & Condition
ME-03
Service
AV and technology are tested and functioning; support is readily available.
Technical Execution, Skill & Knowledge
Event Service
Day-of hospitality and F&B.
4 standards shown
ME-04
Service
Event staff are present, polished, and proactive throughout the program.
Staff Appearance
ME-05
Service
High impact
Catering quality and timing match luxury dining standards.
Food & Beverage Quality
ME-06
Service
Changes on the day are handled graciously without guest friction.
Graciousness, Thoughtfulness & Personalized Service
ME-07
Service
Breaks, water stations, and refreshments are continuously maintained.
Efficiency