All scripts
Cleanliness & Condition
Bathroom water spots found mid-stay
Situation: Guest mentions spots on chrome/glass, or inspector-level micro-detail miss
Forbes focus
No water spots, hair, or dust — high-impact facility/service cleanliness.
Step sequence
Step 1 · Own immediately
“I'm sincerely sorry — that doesn't meet our standard. I'll refresh the bathroom thoroughly right away.”
Step 2 · Re-service
Fixtures, glass, floor edges, behind toilet, hair check. Supervisor spot-check when possible.
Step 3 · Close
“I've completed a full refresh — may I show you, or is there anything else I should address?”
Do say
- · That doesn't meet our standard
- · I'll refresh thoroughly right away
Don't say
- · Miami humidity
- · It's fine
- · The last person must have missed it
Related modules
Quarterly completion
Select your name under Staff & quarterly before marking this script complete.