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Wellness · Technical Execution · Graciousness
Allergy disclosed at the table
Situation: Guest mentions shellfish or nut allergy before or during ordering
Forbes focus
Dietary restrictions acknowledged; modifications confirmed when served.
Step sequence
Step 1 · Acknowledge seriously
“Thank you for telling me — we'll protect that carefully this evening. Any other allergies or preferences I should note?”
Step 2 · Confirm with kitchen
Clear ticket language; chef/lead verifies. Never guess cross-contact.
Step 3 · At service
“I've confirmed this preparation is free of shellfish as requested.”
Step 4 · If any doubt
Stop service. Do not serve. Leadership + kitchen re-plate with full transparency.
Do say
- · We'll protect that carefully
- · I've confirmed with the kitchen
- · Thank you for telling me
Don't say
- · It should be fine
- · Probably no nuts
- · The chef usually remembers
Related modules
Quarterly completion
Select your name under Staff & quarterly before marking this script complete.