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Sense of Luxury · Wellness · Technical Execution
Spa arrival energy
Situation: Guest arrives for treatment; lobby energy still on their mind
Forbes focus
Calm greeting; pristine prep; preferences/contraindications confirmed.
Step sequence
Step 1 · Welcome
“Welcome to the spa — I'm [Name]. We're glad you're here. May I offer water while we confirm your treatment preferences?”
Step 2 · Safety + preferences
“Any areas we should avoid today, or pressure preferences I should share with your therapist?”
Step 3 · Transition
Unhurried pace; quiet voice; locker room guidance without rushing.
Do say
- · Welcome
- · We're glad you're here
- · Any preferences I should note
Don't say
- · You're late
- · Hurry up
- · Hard retail pitch at arrival
Related modules
Quarterly completion
Select your name under Staff & quarterly before marking this script complete.