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Courtesy · Efficiency · Graciousness
Timing critical
Departure farewell by name
Situation: Guest checking out after a multi-night stay
Forbes focus
Checkout efficiency; folio review; proactive transport; personalized farewell.
Checkout ≤5 minutes normal conditions.
Step sequence
Step 1 · Open
“Good morning, [Name] — I hope the Grove treated you well. May I review the folio with you?”
Step 2 · Transport + bags
“May I arrange a car to the airport? Your luggage will be brought down without delay.”
Step 3 · Close
“It was a pleasure having you with us, [Name]. We look forward to welcoming you back to Mr C Coconut Grove.”
Do say
- · May I review the folio
- · May I arrange a car
- · It was a pleasure
Don't say
- · Bye
- · Don't forget to leave a five-star review
- · Next guest
Related modules
Quarterly completion
Select your name under Staff & quarterly before marking this script complete.