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Graciousness · Technical Execution
Hard-to-get reservation — never bare “no”
Situation: Guest wants a fully booked restaurant or experience
Forbes focus
Own requests; never bare no without a thoughtful alternative.
Step sequence
Step 1 · Own
“I'll take care of this personally and explore every option for you.”
Step 2 · Work the request
Call venues, use relationships, consider alternate times/dates.
Step 3 · If unavailable
“That time is fully committed, but I can arrange [strong alternative] at [time], or a chef's table / Grove option that often exceeds expectations. Which would you prefer?”
Step 4 · Confirm details back
“You're confirmed at [venue] at [time] under [name]. Dress code is [x]; travel time is about [y] minutes. I'll check tomorrow on how it went.”
Do say
- · I'll take care of this personally
- · Here are two excellent options
- · You're confirmed
Don't say
- · No
- · Not possible
- · Just use OpenTable
- · That's not my job
Related modules
Quarterly completion
Select your name under Staff & quarterly before marking this script complete.