90-Day Forbes Readiness Curriculum
A structured quarter of modules, assessments, mystery-guest drills, and score tracking.
Days 1–30 — Foundations
• All staff: Service Culture, Verbiage & Communication, Ethics modules + assessments (90% pass)
• FO/Bell: Reservation, Arrival, Departure
• HK: Daily + Evening + Guest Room product walks
• Upload official score baseline
Days 31–60 — Experience outlets
• F&B full stack (restaurant, bar, IRD, breakfast)
• Concierge/Guest Services
• Engineering + Public Areas
• Weekly timing drills
Days 61–90 — Polish & prove
• Wellness/recreation modules as applicable
• Leadership/MOD + Meetings if relevant
• Internal mystery-guest week
• Retake failed assessments
• Compare self-audit band to Five-Star (≥90%) target
Governance
Department heads certify teams; HR tracks attempts; GM reviews high-impact fails weekly.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.