Arrival Choreography Script
Curbside → registration → escort → luggage within 10 minutes.
Curbside
Eye contact + warm greeting + immediate luggage offer.
"Welcome to Mr C Coconut Grove — I'll take care of your bags. Please enjoy the lobby; registration will take great care of you."
Registration (≤ 5 minutes normal conditions)
Confirm identity, rate plan, pre-arrival requests, preferences.
"Your sparkling welcome and extra pillows are already in the room. Breakfast is served until 11, and our Grove concierge can arrange Vizcaya or dinner this evening."
Escort offer
"May I escort you to your room?" (or coordinate bell/host escort)
Luggage
Deliver within 10 minutes of registration; announce discreetly; place bags thoughtfully.
Busy periods
Acknowledge waiting guests: "Welcome — I'll be with you in just a moment." Never appear dismissive.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.