Scenario: Allergy at Dinner
How F&B and pre-arrival notes must connect under Wellness standards.
Guest profile shows shellfish allergy from pre-arrival. At dinner:
1. Host or server acknowledges known allergy before order (do not force guest to re-explain if already known).
2. Server still confirms: "I see we have a shellfish allergy on file — we'll protect that tonight. Any other preferences?"
3. Kitchen modifies; when dish is served, staff acknowledges the modification.
4. If a miss occurs (cross-contact risk), stop service, leadership ownership, medical seriousness, re-plate with full transparency.
Forbes lens: Wellness + Technical Execution + Graciousness. This is a high-impact trust moment that can separate Four-Star from Five-Star.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.