Publicly Documented Forbes Travel Guide Facts (Training Brief)
Accurate high-level facts about FTG useful for staff orientation — without claiming access to private standards manuals.
Use these publicly understood points in orientation. Do not present this app as an official FTG manual.
What Forbes Travel Guide is
An independent global rating organization evaluating hotels, restaurants, and spas against objective criteria.
How hotels are evaluated (publicly described)
• Professional inspectors
• Anonymous stays as paying guests
• Large libraries of objective standards (publicly described as approaching ~900 for hotels)
• Ratings that cannot be purchased
Commonly referenced rating outcomes
• Five-Star
• Four-Star
• Recommended
(Plus no recommendation when standards are not met at publishing threshold)
What this means operationally
Every guest interaction could be evaluation-relevant. Consistency beats one-time heroics. Service quality and facility condition both matter; service typically carries greater weight.
What this app is
A property training and self-audit tool for Mr C Coconut Grove, organized by department modules, with assessments and resources inspired by publicly discussed FTG methodology and luxury service best practices.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.