Pre-Shift Brief Cards (All Departments)
Two-minute briefings that keep Forbes standards alive every shift.
Universal (30 seconds)
□ Today’s VIPs / celebrations / allergies
□ Name use reminder
□ No internal talk in guest areas
□ One timing standard of the day
Front Office / Bell / Valet
□ Luggage ownership at curb
□ Check-in choreography ≤5 minutes
□ Escort offer + luggage ≤10 minutes
Housekeeping
□ Water-spot zero tolerance
□ Belongings not moved
□ DND absolute
F&B
□ Dietary ask / acknowledge
□ First drink / coffee pace
□ Anticipation before the ask
Engineering
□ 10-minute acknowledge standard
□ Guest communication on delays
□ Guest-facing deferred maintenance walk
End every brief: “Who is our inspector today? Every guest.”
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.