F&B Allergy & Dietary Protocol

End-to-end protection from profile flag to plate acknowledgment.

wellness

safety

1. Profile flag

Pre-arrival or first capture: allergy/intolerance typed clearly; severity notes if given.

2. Pre-order confirmation

Server/host acknowledges known diet before ordering; still invites updates.

3. Kitchen ticket

Modification clear; chef/lead verifies before fire.

4. Runner / server

When presenting: acknowledge the modification verbally.

5. If uncertainty

Stop. Do not serve. Leadership + kitchen re-plate with full transparency.

Forbes link

Wellness + Technical Execution + Graciousness. This is high-impact trust — a single fail can outweigh hours of polished service in the guest’s memory and the inspection narrative.

Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.