72-Hour Pre-Inspection House Checklist
Cross-department flash audit before a suspected evaluation window or quarterly drill.
Facility
□ Lobby, restrooms, elevators, exterior litter/landscaping
□ Room random audit: dust, hair, water spots, blackout, HVAC, hangers, tech
□ Pool clarity, fitness equipment function, spa locker rooms
□ Lighting, music volume, scent subtlety
Service timings
□ Phone answer drill (3 rings) + hold check-back
□ Mock check-in ≤5 minutes; luggage ≤10 minutes
□ Request delivery ≤10 minutes
□ Bar first drink ≤5 minutes at table
□ IRD quoted time met in kitchen-to-door test
Personalization
□ Preference system working across FO / HK / F&B / Concierge
□ Sample celebration amenity path
□ Name use coaching on shift briefings
Leadership
□ MOD path posted for overnight
□ Recovery empowerment amounts understood
□ No internal talk in guest earshot walk-through
Log fails in this app's module audits the same day. Retake staff assessments until ≥90%.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.