Ethics & Communication Flash Audit Checklist
15-minute leadership walk focused on language, privacy, and integrity signals.
□ Phone answered with property ID; no slang on sample calls
□ Hold check-back practiced
□ No room numbers said aloud at desk/elevators
□ No internal staffing talk in lobby/host stand
□ Name use natural when profile known
□ Rate/view language avoids false guarantees
□ Folio review offered at practice checkout
□ Lost-and-found log current
□ Colleague coaching happens back-of-house only
□ Guest photos not on staff personal social from floor
□ Written confirmations sample: error-free
□ Dietary/medical info not visible on exposed screens to bystanders
□ Apology language specific and non-defensive in roleplay
□ Review pressure absent from farewell scripts
□ MOD reachable path posted overnight
Log fails in Ethics and Verbiage modules the same day. Retake assessments until ≥90%.
Internal training aid for Mr C Coconut Grove. Official ratings are awarded solely by Forbes Travel Guide.